Our Approach
At CENTRO, we believe in constant growth and innovation. We use the latest technology to enhance efficiency and maintain high standards. For our clients, we focus on clear communication, transparency, and support throughout every stage of the project.
Maintenance Process
- Initial Contact: Receive client request via email, WhatsApp, or social media.
- Project Initiation: We enter your details into our project management software to start the process.
- Scheduling a Visit: We arrange a visit with the relevant contractors and specialists, then send you a calendar invite with all the details.
- Site Visit: Our team assesses the site and gathers information for the project.
- Design Work (if applicable): If design work is needed, we develop drawings to clarify the scope.
- Quotation Preparation: We prepare a detailed, itemized quotation in English, outlining all aspects of the project.
- Estimate Review & Adjustments: We send you the estimate for review, and make adjustments as necessary until the final price is agreed upon.
- Deposit & Appointment: Once approved, we schedule a time to collect the deposit (if required).
- Work Scheduling: The contractor’s work is scheduled, with our team overseeing the project as needed.
- Completion & Satisfaction: The project is completed to your satisfaction.
- Balance Payment: We send you an email with payment options for the remaining balance (cash, transfer, card, PayPal, etc.).
- Archiving: All your project information is archived for future reference and warranty purposes.
Fernando is a highly skilled, hands on contractor. He has an exceptional ability to devise creative, cost effective solutions for the most difficult problems, large and small. He is extremely conscientious, and the job is never finished until the client is satisfied." - Michael
Design Process
- Initial Contact: Receive client request via email, WhatsApp, or social media.
- Initial Meeting: Schedule a meeting (in-person at the site or via video call).
- Site Visit: Visit the site to take pictures, measurements, and gather necessary information.
- Ballpark Estimate: Prepare a ballpark estimate of the project and calculate the design fee based on this estimate.
- Scope Definition: Define the project scope and finalize the cost with client approval.
- Design Work: Begin working on the design, which may involve multiple iterations until the client is satisfied with the outcome.
- Permits: Begin the permit process (may require approval from INAH and/or municipality depending on the location).
- Construction Documents: Refine architectural and technical plans for construction.
- Quotation Process: Conduct site visits with contractors and revise plans as necessary. Finalize an accurate construction estimate.
- Estimate Review: Review the estimate with the client and make adjustments until the client is satisfied.
- Project Timeline & Contracts: Provide a Gantt chart outlining the construction timeline, a payment plan, and construction contracts.
- Project Kickoff: Once the estimate and permits are ready, begin construction.
Fernando's attention to detail is exceptional. It included a painstaking itemization for the many elements and phases of our project, yielding an understandable and realistic cost estimate which therefore gave us flexibility in both design choices and commencement of project phases." -Richard
Construction Process
- Contractor Coordination: Ensure all contractors start on schedule, with staff overseeing work to ensure it meets specifications and materials.
- Client Access: Provide clients with access to an online photo album, allowing them to track progress remotely (whether local or abroad).
- Site Visits: Conduct regular site visits with the principal, typically once every week or two, depending on the stage of construction.
- Project Management: Use project management software to monitor contractor progress and ensure everything follows the plan.
- Financial Tracking: Use financial management software to track payments and monitor contractor payments, ensuring clear communication with clients and staff.
- Material Selection: Provide clients with a list of required materials and appliances, offering guidance and recommendations based on experience.
- Ongoing Communication: Maintain clear and constant communication with clients, updating them on any changes or issues that arise during construction to ensure a successful project.
After reading and listening to others recount their bad experiences of renovating and building in Merida, my expectations were low and I resigned myself to a potentially huge and lengthy struggle. Fernando Abreu and his group have made my experience a delightful adventure. Soon, the construction will be over and I will move in to my newly built home, but my friendship with Fernando will continue." - Angela
Ready to Get Started?
We’d love to hear about your project. Contact us to begin the process!